Ordering, Return & Refund Policy

Ordering

Orders are accepted through our website. If ordering through our website you can place your order 24 hours a day, 7 days a week.

Payment

We accept American Express, Visa, MasterCard and Discover.

Product Availability

Our website now shows stock status for all products. When you are looking at an item, just right of the picture and under the item number, you will see “Availability”. If it says In Stock, then we have the product in our warehouse. If it says “Ships in 5-7 business days” or any other shipping estimate, this means the product is out of stock. The time frame given is a general estimate of how long it should take for us to get this product back in stock, provided the item is not backordered. This date is not certain, but a general estimate. Our Availability will not state if the item is on backorder, as backorder status can change very rapidly.

Cancelling an Order

If you need to cancel your order for any reason, it is best to email this request, but please note, that your request will be processed in the order it is received, and in some cases, orders may ship before a emailed request is processed. Orders can be cancelled as long as they have NOT already been shipped. There is no fee to cancel an order.

Returns & Exchanges

We will take returns for up to 30 days from the ship date of your order. Any items being returned must be in original condition. This means the product cannot be worn, washed, soiled, damaged, or used in any way.

For clothing, it is fine to try it on, however, you’ll want to make sure you do not subject the item to any scents (such as perfume, smoke or any other scent that will require the garment to be washed). Make sure all accessories, such as laces, are also returned with the garment. Boots should not have any markings on the soles. Please take care and try your footwear on a carpeted or soft floor that will not scratch or mark the bottom of the shoes.

Return & Refund Policy::

I am returning items for a refund:

If you are returning items for a refund, there is a 15% restocking fee and shipping is not refundable.

Example: You return a $50.00 item for a refund. Your refund amount will be $42.50 once the restocking fee is deducted.

You will be refunded back to the same payment method used for your order.

I am returning items for store credit so I can order something else:

If you are returning items for an exchange then you will receive the full amount you paid for the merchandise returned to you in store credit. There is no restocking fee with this method.

Example: You return a $50.00 item and want to receive store credit so you can exchange it for a lesser or greater valued item. You will be issued $50.00 in store credit by email. If you request a refund for store credit, the 15% restocking fee will be deducted at that time. You can use store credit when placing an order online or over the phone. Store credit does not expire.

Damaged/Defective Items

When you receive your order please look at the box before opening it, if there are any dents or holes in the box and you think the contents are probably damaged or the contents are rattling, open the box and inspect the merchandise as soon as possible. All damaged items need to be reported with in 2-3 days from when you receive it. We apologize for any damages that may occur to your items in shipping, we do inspect the merchandise before shipping it and we pack it with the utmost care. Unfortunately sometimes packages do get mishandled along the way which results in breakage. We fully insure every package we ship in case UPS does damage or lose your package. We will take care of your UPS claim from start to finish. In order for us to file a UPS claim for you, you must keep all original packing as UPS will need to pick up the damaged package. UPS claims can take 1-2 weeks, after they are completed we will notify you and at that time we can refund you or send you a replacement. If you believe you are missing an item from your shipment, please call us as soon as possible. Our packing stations are under video surveillance, and we will be able to review the footage to investigate if the item is indeed missing.

International Orders

If your order is shipping to any other country than the United States, then you will be subject to Customs and Duty Taxes which is imposed by your country and collected by the shipping carrier.

  1. All payments must be made in US funds. If you place your order through our website or by phone, your credit card will be automatically processed in US funds (your bank may charge you a fee for converting currency). If you are sending an international money order, please have your bank make it in US funds.
  2. You are responsible for knowing your local laws and knowing if what you are importing is legal. If you import an item that is illegal, your customs department will seize the item and we will not be able to recover it for you. Save yourself the trouble and frustration and call your customs department before ordering to see if what you are importing is legal and if you may need to obtain a special license.
    You are also responsible for any taxes or customs fees that your country may charge you. You can simply call your country’s customs department and tell them what it is you’re ordering and the cost of it, they should be able to tell you the percentage of tax you will be paying. You will be billed your custom fees when your package is being delivered by UPS. If you select UPS shipping, please note that UPS will also add a brokerage fee to your import. You have the right to choose your own brokerage firm and possibly even broker it yourself. Once you have your tracking number, you will want to give that to your brokerage firm and let UPS know you have your own brokerage firm. This will have to be handled by the receiver of the package, we are sorry, we are not able to assist you in this. If you refuse to pay your custom fees your package will not be delivered. It will be abandoned by the shipping carrier.
  3. Our apologies, we do not label any items as “Gifts” for customs, that is, unfortunately illegal! We will only label them as what they actually are.

Shipping Costs

  • Standard Shipping: Free
  • Secure Shipping: 5.90