Ordering, Return & Refund Policy

Ordering

Orders are accepted through our website. If ordering through our website you can place your order 24 hours a day, 7 days a week.

Payment

We accept American Express, Visa, MasterCard and Discover.

Product Availability & Shipping

We offer US and free worldwide shipping also for all our products.

The processing of your order and shipping takes from 1 to 3 days in total.

We do our best to deliver your order as fast as possible without compromising the quality of our products.

Note: Sometimes if the product is not available in our US warehouse, we send you the product directly from our trusted supplier. The processing of your order and shipping takes from 1 to 3 days in total.

Cancelling an Order

If you need to cancel your order for any reason, it is best to email this request, but please note, that your request will be processed in the order it is received, and in some cases, orders may ship before a emailed request is processed. Orders can be cancelled and refunded as long as they have NOT already been shipped. There is no fee to cancel an order.

Returns & Exchanges

We will take returns for up to 14 days from the ship date of your order. Any items being returned must be in original condition. This means the product cannot be worn, washed, soiled, damaged, or used in any way.

For clothing, it is fine to try it on, however, you’ll want to make sure you do not subject the item to any scents (such as perfume, smoke or any other scent that will require the garment to be washed). Make sure all accessories, such as laces, are also returned with the garment. Boots should not have any markings on the soles. Please take care and try your footwear on a carpeted or soft floor that will not scratch or mark the bottom of the shoes.

NOTE: WE ARE NOT RESPONSIBLE OF ANY DELAY OR DAMAGES CAUSED BY DELIVERY COMPANIES

Return & Refund Policy::

I am returning items for a refund:

If you are returning items for a refund, there is a 15% restocking fee and shipping is not refundable.

Example: You return a $50.00 item for a refund. Your refund amount will be $42.50 once the restocking fee is deducted.

You will be refunded back to the same payment method used for your order.

I am returning items for store credit so I can order something else:

If you are returning items for an exchange then you will receive the full amount you paid for the merchandise returned to you in store credit. There is no restocking fee with this method.

Example: You return a $50.00 item and want to receive store credit so you can exchange it for a lesser or greater valued item. You will be issued $50.00 in store credit by email. If you request a refund for store credit, the 15% restocking fee will be deducted at that time. You can use store credit when placing an order online or over the phone. Store credit does not expire.

Damaged/Defective Items

We do inspect the merchandise before shipping it and we pack it with the utmost care.

NOTE: WE ARE NOT RESPONSIBLE OF ANY DELAY OR DAMAGES CAUSED BY DELIVERY COMPANIES

International Orders

If your order is shipping to any other country than the United States, then you will be subject to Customs and Duty Taxes which is imposed by your country and collected by the shipping carrier.

  1. All payments must be made in US funds. If you place your order through our website or by phone, your credit card will be automatically processed in US funds (your bank may charge you a fee for converting currency). If you are sending an international money order, please have your bank make it in US funds.
  2. You are responsible for knowing your local laws and knowing if what you are importing is legal. If you import an item that is illegal, your customs department will seize the item and we will not be able to recover it for you. Save yourself the trouble and frustration and call your customs department before ordering to see if what you are importing is legal and if you may need to obtain a special license.
    You are also responsible for any taxes or customs fees that your country may charge you. You can simply call your country’s customs department and tell them what it is you’re ordering and the cost of it, they should be able to tell you the percentage of tax you will be paying. You will be billed your custom fees when your package is being delivered by UPS. If you select UPS shipping, please note that UPS will also add a brokerage fee to your import. You have the right to choose your own brokerage firm and possibly even broker it yourself. Once you have your tracking number, you will want to give that to your brokerage firm and let UPS know you have your own brokerage firm. This will have to be handled by the receiver of the package, we are sorry, we are not able to assist you in this. If you refuse to pay your custom fees your package will not be delivered. It will be abandoned by the shipping carrier.
  3. Our apologies, we do not label any items as “Gifts” for customs, that is, unfortunately illegal! We will only label them as what they actually are.

Shipping Costs

  • Standard Shipping: Free
  • Secure Shipping: 5.90